Terms and Conditions
By accessing this website, booking our services and participating in our activities, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions. Mud Krank reserves the right to amend these terms and conditions at any time. It is your responsibility to read these terms and conditions from time to time.
Ride Pass
- The Ride Pass is valid only for the name registered and 1 buddy.
- Ride Pass is non-transferable and has 6 months validity from the date of purchase.
- Redemption of credit is subject to availability.
- Mud Krank has the right to cancel your Ride Pass privilege at its sole discretion or if you didn’t abide by the terms and conditions.
Registration
- To book a session, you must create an account first and register your name, email address and password.
- If you are under 16 years of age, fill in the Parent’s Personal Information.
- You must read and agree to the Terms of Use and Indemnity and Hold Harmless agreement.
- The booking of session(s) is confirmed upon receipt of payment.
- Unpaid bookings will be deleted without prior notice.
Booking Policy
- Tickets can only be purchased through mudkrank.com and are non-refundable.
- Ride Pass holders get 20 ATV slots and can only be shared with 1 other buddy per session.
- Mud Krank has the right to refuse a booking or change the advertised price before you confirm your booking.
- After booking, you will receive an email with your invoice and order confirmation. Please present your order confirmation at our Mud Krank counter to redeem your tickets and start your ATV session.
- Mud Krank reserves the right to refuse booking or service to anyone at the company’s discretion.
No Cancellation Policy
- If Mud Krank cancels your booking due to circumstances (like unexpected closure of Mud Krank, maintenance and unavailability of staff, poor weather conditions, unsafe conditions), we will inform you of the situation and offer to transfer your schedule to a preferable date. Mud Krank will not be held liable for any travel costs or any losses connected with such cancellation.
- If you wish to reschedule your booking due to unforeseen circumstances, contact us at hello@mudkrank.com and submit proof of document. Mud Krank reserves the right to refuse change of booking which is requested less than 2 days before the booked session.
- You can reschedule your reservation no later than 48 hours before your session commences by logging into your account (click here)
- There is no refund for any cancellation or forfeiture.
Prices
- Prices on the website are subject to change from time to time except in cases of error. Some of the products and services offered on the website may be incorrectly priced. If the correct price of a product and service is less than our stated price in your order, Mud Krank will charge you a lower price. If the product/service you have ordered has a higher price than what was stated, Mud Krank will inform you and give you the option to continue or cancel your order. Mud Krank will cancel your order upon no confirmation within 24 hours.
- Mud Krank accepts payments via PayNow, Paypal and all major debit and credit cards.
Privacy Policy
At Mud Krank, we honour and protect your data in accordance with the Personal Data Protection Act 2012. To understand how we may use or collect your data, please read our ( Privacy Policy )
ATV Ride
- Everyone must follow safety rules and regulations.
- Participants must sign the waiver before booking a slot. On behalf of minors and children, a supervising adult must sign their waiver.
- You will be responsible for any damages on the ATV due to your negligence and violation of safety rules and regulations.
- We will not allow any food or drinks in the tracks. We observe a strict no littering policy.
- You are not allowed to ride the ATV if you are:
- under the influence of alcohol
- not physically fit, or under medications (provide a medical certificate that you are otherwise fit for such activities)
- You will not hold Mud Krank, its owners, affiliates and employees responsible for any damages and injuries or death resulting from admission, consumption and use of our services and equipment
Waiver
If Mud Krank fails to exercise any right provided by the Terms and Conditions or insist upon the strict performance of any of your obligations under the Terms and Conditions, this shall not constitute a waiver of such right or provision.
No waiver shall be effective unless issued and signed by an authorised representative of Mud Krank.
The Conditions of Sale in this website shall be governed and construed under the laws of Singapore. Any dispute arising in connection with these Conditions of sale shall be under the non-exclusive jurisdiction of the courts of Singapore.
Privacy Policy
At Mud Krank, your privacy is of utmost importance to us. It is our responsibility to handle and process your information safely in accordance with the Personal Data Protection Act 2012.
To understand how we may collect and use your personal data, please read this privacy policy before submitting any information to Mud Krank.
Consent
By accessing or using Mud Krank’s website/services, you consent to Mud Krank to collect and use your information as stated in this privacy policy.
Personal information
For you to have full access to our website/services, we collect your:
- Name
- Address
- Age
- Contact number
- Email address
- Medical history
Picture
Why do we collect your personal information?
We collect your personal information to:
- process your registrations, bookings, ride pass
- contact you for booking confirmations, promotions and customer service
enable us to comply with our obligations under the law
How do we collect your personal information?
We collect your information through:
- you accessing our websites
- sending you an email
- you making a registration on our website
- your inquiry to us
- your booking
- your email for customer service
- you purchasing a photo from our facility
- You participating in an event
- You signing up for newsletters
Pictures and Videos
Our facility has surveillance cameras and may capture your images on film. We have installed CCTV cameras to ensure the facility’s security and may be provided to law enforcement.
While you participate in the activities in Mud Krank, employees may take photos of you and other participants, including minors/children. Primarily, we take pictures to keep our customers’ memorable experience in Mud Krank. We also use these photos for marketing purposes and may be used for advertising.
By participating in the activities in our facility, you acknowledge and agree that we may take photos/videos of you. You also agree that the photos and videos taken during your stay at our facility are the property of Mud Krank and may be used and reproduced in any manner. You agree that we may use reproduce and disclose your photos in advertisements/promotions without you asking for claims/fees in connection with the use of your image.
Use of Cookies
For you to make the best use of our website services, we use cookies. Cookies help us retain your preference and information used for booking and processing your orders. You can check what data is sent by looking at your browser’s/device’s settings.
You can also opt-out of receiving cookies, but you may have difficulties accessing the best of our services.
Who do we share your data with?
Mud Krank will not share, disclose, sell or rent your data to any third party without your consent, except for our affiliates and partners, service providers, payment processing companies and everyone who helps us bring service to you.
We may also send your data to comply with the law.
How do we keep your data safe?
Mud Krank has placed reasonable security measures to ensure your data is safe every time you input your data on our website. Our security measures protect your data from unauthorised access, collection, copying, modification, use, and disposal of your personal data. Your private information (credit card information and other financials) will not be stored on our server after your transaction.
By accessing this website, you give us the right to collect and process your data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012).
For more information about PDPA, go to https://www.pdpc.gov.sg/
If you have questions, you can contact us at hello@mudkrank.com.