Mud Krank may postpone your booking due to unforeseen circumstances (like unexpected closure of Mud Krank, maintenance and unavailability of staff, poor weather conditions, unsafe conditions), we will inform you of the situation and offer to transfer your schedule to a preferable date. Mud Krank will not be held liable for any travel costs or any losses connected with such cancellation.
You can reschedule your booking no later than 48 hours before your session commences by logging into your account (click here). No questions asked.
To reschedule within 48 hours of your booked session, contact us at firstname.lastname@example.org and submit proof of documents such as Medical Certificate. Mud Krank reserves the right to refuse change of booking which is requested less than 48 hours before the booked session.
Tickets will be immediately forfeited if there’s no-show.